Terms and Conditions
Legal
CIGARS ON DONSHUMIDOR.COM ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF
21.
Prices on donshumidor.com are subject to change without notice. Don’s
Humidor is not responsible for typographical errors. Special orders
for related merchandise can be filled upon request. Don’s Humidor
reserves the right to reject any order for any reason. No order shall
be binding at Don’s Humidor until it is accepted via email/phone
confirmation. Items may be purchased from this website using a valid
credit or debit card for payment by a person 21 years of age or
older. UPS or USPS completes shipping of items. Items must be
shipped to a valid address; a signature may be required. These terms and
conditions of sale and the transactions contemplated thereby are
governed solely by the laws of the state of Texas. All claims
related thereto must be brought and finally resolved solely in the
state of Texas. By placing an order, you agree to all terms and conditions.
Why does Don’s Humidor require that you verify your age?
As per FDA regulations. Don’s Humidor is required to ensure that we do
not sell our products to anyone under the age of 21. To verify our
customers’ ages, as well as to protect them from fraud, require every
person who enters the site to input their date of birth, set their
date of birth in the “account setup”. Furthermore, we reserve the
right to verify ages by checking orders manually via phone
confirmation with a Driver’s License number and a background check.
Security
We guarantee that every transaction at Don’s Humidor will be 100%
safe. Our secure server software is the best available and works 24/7
to protect your information from fraud or hacking. Your personal
information is encrypted, including credit card number, name, and
address, so that it cannot be read as the information travels over the
internet. We use all of the cutting-edge technology on this website
for the safety of our customers. Our customers’ information is as
important to us as it is to them, and we take extra precautions to
guarantee your transaction’s safety.
Privacy
We will not share or sell any personal information with any entity without
a legal warrant. The information we collect will only be used to
notify customers about updates to our website and periodic specials.
For more information on our policies, please review our “Privacy
Policy” tab.
Lighters
Due to federal regulations, lighters cannot be shipped with butane. All lighters are shipped empty.
All Lotus, Vertigo, and Vector lighters purchased on donshumidor.com
come with a lifetime, no proof warranty. Please contact us at
254-301-6293, and we will provide all the instructions on how to
replace your lighter. This warranty does NOT include Zippo lighters.
Domestic Shipping
Free shipping is available on all orders over $99.00. We only ship to
the United States of America and its territories. At this time, we do
not ship internationally.
Orders are processed daily at 10:00 AM (CST). Orders placed before this time will be shipped on the same day. If an order appears to be lost or stolen, we first recommend
contacting your local post office with a tracking number. If further
assistance is needed, please contact us at 254-301-6293.
Disclaimers
We reserve the right to cancel and fully refund any order for any
reason. This includes but is not limited to pricing glitches,
inaccurately described items, incorrectly coded promotional coupons,
typographical errors, and honest mistakes. It is our policy, within
reasonable action, to accommodate any customer who was offended in
such a case as an amicable solution, but sometimes we simply cannot ship
in this situation.
Purchases are based on the information contained within product
titles, descriptions, and pricing. Images may not depict the exact
size, quantity, blend, etc. of the cigars that are included in a
particular purchase option. While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the
right to substitute items with equal or better value items.
Orders marked “Delivered” – Once an order is marked delivered by our
shipping partner, it is considered completed. If there is an issue
With a delivered order (i.e., lost or stolen), the customer will need
to, within 72 hours of delivery, file a police report, get an
officer’s name, get contact information from the police station, and retrieve the police file number. These items must be submitted to our
customer service team to assist in investigating and determining
whether the reshipment of the order is warranted.
Packaging- We consider the box or bundle that cigars arrive in as
packaging. Packaging may be altered or reduced based on availability.
We are unable to refund prepaid debit/credit cards.
Return/Replacement Policy
Should you decide to cancel your order before it ships, we will assess
a 15% restocking fee when refunding your order, and 85% of your charges
will be refunded.
Damaged/Missing items for Order- For any items that are missing ot
damaged when your order arrives, please provide a copy of the invoice/
packing slip included with the order, and retain all items (including
all packaging) and send copies/pics to donshumidor1@gmail.com and
donshumidor2@gmail.com to claim a refund, replacement, or return
request.
All merchandise shipped from Don’s Humidor warehouse leaves in
excellent condition. If, however, your order is not in great condition
when you receive it, we do want to make it right. We will ship
replacements and allow the return of items based on the conditions
below.
Inspect the items in your order and notify us within 5 days if
anything appears to be wrong with your order. We cannot guarantee the
quality of products more than 5 days after they are received. “Notify
us within 5 days” includes any form of recorded contact (i.e., a
voicemail or an email), if you cannot get a hold of
someone right away.
Return shipping will be paid by the customer
For all orders, a 15% restocking fee will be maintained, and 85% of the
The order total will be refunded.
Once the returned order has been received, your refund will be
processed. This can take 5-7 business days, depending on your bank.
We are not responsible for merchandise returned without an
authorization number. Any packages returned without an authorization
number will be refused. All authorized returns must be received within
10 business days after authorization issuance. We are not responsible for merchandise returned without an
authorization number. Any packages returned without an authorization
number will be refused. All authorized returns must be received within
10 business days after authorization issuance.
Credit for any item that is a part of a combination sale shall not
exceed the purchase price of the lesser value item. Minor
imperfections in some accessory products do not constitute a return.
When the original order included a free item, a return can not be made
without returning the free item as well. If the free item was not
returned, its regular price shall be deducted from the credit. When
the original order included free shipping, the cost of ground shipping
will be deducted from the credit for any returned item.
We do not accept items returned outside their original box, and we will
not accept cut or partially smoked cigars. All returned items must be
original packaging as shipped. We reserve the right to refuse or
prorate credit for any returned item received in inadequate condition.
Coupon Codes
Any order placed on donshumidor.com for an item marked with a coupon code will receive a discount of either a specific dollar amount or a percentage.
All coupon codes are entered at the checkout page, and the total
refund is applied to the cart. The discount that comes from coupon
codes DOES combine with existing advertised discounts, but coupon
codes CANNOT be combined.