Terms and Conditions

Legal


CIGARS ON DONSHUMIDOR.COM ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF

21.


Prices on donshumidor.com are subject to change without notice. Don’s

Humidor is not responsible for typographical errors. Special orders

for related merchandise can be filled upon request. Don’s Humidor

reserves the right to reject any order for any reason. No order shall

be binding at Don’s Humidor until it is accepted via email/phone

confirmation. Items may be purchased from this website using a valid

credit or debit card for payment by a person 21 years of age or

older. UPS or USPS completes shipping of items. Items must be

shipped to a valid address; a signature may be required. These terms and

conditions of sale and the transactions contemplated thereby are

governed solely by the laws of the state of Texas. All claims

related thereto must be brought and finally resolved solely in the

state of Texas. By placing an order, you agree to all terms and conditions.


Why does Don’s Humidor require that you verify your age?

As per FDA regulations. Don’s Humidor is required to ensure that we do

not sell our products to anyone under the age of 21. To verify our

customers’ ages, as well as to protect them from fraud, require every

person who enters the site to input their date of birth, set their

date of birth in the “account setup”. Furthermore, we reserve the

right to verify ages by checking orders manually via phone

confirmation with a Driver’s License number and a background check.


Security


We guarantee that every transaction at Don’s Humidor will be 100%

safe. Our secure server software is the best available and works 24/7

to protect your information from fraud or hacking. Your personal

information is encrypted, including credit card number, name, and

address, so that it cannot be read as the information travels over the

internet. We use all of the cutting-edge technology on this website

for the safety of our customers. Our customers’ information is as

important to us as it is to them, and we take extra precautions to

guarantee your transaction’s safety.


Privacy


We will not share or sell any personal information with any entity without

a legal warrant. The information we collect will only be used to

notify customers about updates to our website and periodic specials.


For more information on our policies, please review our “Privacy

Policy” tab.


Lighters


Due to federal regulations, lighters cannot be shipped with butane. All lighters are shipped empty.


All Lotus, Vertigo, and Vector lighters purchased on donshumidor.com

come with a lifetime, no proof warranty. Please contact us at

254-301-6293, and we will provide all the instructions on how to

replace your lighter. This warranty does NOT include Zippo lighters.


Domestic Shipping


Free shipping is available on all orders over $99.00. We only ship to

the United States of America and its territories. At this time, we do

not ship internationally.


Orders are processed daily at 10:00 AM (CST). Orders placed before this time will be shipped on the same day. If an order appears to be lost or stolen, we first recommend

contacting your local post office with a tracking number. If further

assistance is needed, please contact us at 254-301-6293.


Disclaimers


We reserve the right to cancel and fully refund any order for any

reason. This includes but is not limited to pricing glitches,

inaccurately described items, incorrectly coded promotional coupons,

typographical errors, and honest mistakes. It is our policy, within

reasonable action, to accommodate any customer who was offended in

such a case as an amicable solution, but sometimes we simply cannot ship

in this situation.


Purchases are based on the information contained within product

titles, descriptions, and pricing. Images may not depict the exact

size, quantity, blend, etc. of the cigars that are included in a

particular purchase option. While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the

right to substitute items with equal or better value items.


Orders marked “Delivered” – Once an order is marked delivered by our

shipping partner, it is considered completed. If there is an issue

With a delivered order (i.e., lost or stolen), the customer will need

to, within 72 hours of delivery, file a police report, get an

officer’s name, get contact information from the police station, and retrieve the police file number. These items must be submitted to our

customer service team to assist in investigating and determining

whether the reshipment of the order is warranted.


Packaging- We consider the box or bundle that cigars arrive in as

packaging. Packaging may be altered or reduced based on availability.

We are unable to refund prepaid debit/credit cards.


Return/Replacement Policy


Should you decide to cancel your order before it ships, we will assess

a 15% restocking fee when refunding your order, and 85% of your charges

will be refunded.


Damaged/Missing items for Order- For any items that are missing ot

damaged when your order arrives, please provide a copy of the invoice/

packing slip included with the order, and retain all items (including

all packaging) and send copies/pics to donshumidor1@gmail.com and

donshumidor2@gmail.com to claim a refund, replacement, or return

request.


All merchandise shipped from Don’s Humidor warehouse leaves in

excellent condition. If, however, your order is not in great condition

when you receive it, we do want to make it right. We will ship

replacements and allow the return of items based on the conditions

below.


Inspect the items in your order and notify us within 5 days if

anything appears to be wrong with your order. We cannot guarantee the

quality of products more than 5 days after they are received. “Notify

us within 5 days” includes any form of recorded contact (i.e., a

voicemail or an email), if you cannot get a hold of

someone right away.


Return shipping will be paid by the customer

For all orders, a 15% restocking fee will be maintained, and 85% of the

The order total will be refunded.


Once the returned order has been received, your refund will be

processed. This can take 5-7 business days, depending on your bank.


We are not responsible for merchandise returned without an

authorization number. Any packages returned without an authorization

number will be refused. All authorized returns must be received within

10 business days after authorization issuance. We are not responsible for merchandise returned without an

authorization number. Any packages returned without an authorization

number will be refused. All authorized returns must be received within

10 business days after authorization issuance.


Credit for any item that is a part of a combination sale shall not

exceed the purchase price of the lesser value item. Minor

imperfections in some accessory products do not constitute a return.


When the original order included a free item, a return can not be made

without returning the free item as well. If the free item was not

returned, its regular price shall be deducted from the credit. When

the original order included free shipping, the cost of ground shipping

will be deducted from the credit for any returned item.


We do not accept items returned outside their original box, and we will

not accept cut or partially smoked cigars. All returned items must be

original packaging as shipped. We reserve the right to refuse or

prorate credit for any returned item received in inadequate condition.


Coupon Codes


Any order placed on donshumidior.com for an item that is marked with a coupon code will give the customer a discount of either a certain dollar amount or a percentage.


All coupon codes are entered at the checkout page, and the total

refund is applied to the cart. The discount that comes from coupon

codes DOES combine with existing advertised discounts, but coupon

codes CANNOT be combined.